Support
How to contact us
If you have any questions or issues using the Imprinta platform, we are here to help. Choose a convenient way to reach us: • Email: support@imprinta.app • Telegram: @imprinta_support We aim to respond to all requests within 24 hours.
Frequently asked questions
How do I top up my balance? Go to the "Balance" section in your profile and choose a suitable coin pack. Payment is made through the available payment systems. How do I subscribe to Premium? Go to the "Premium" section on the main page and choose a suitable subscription period. How do I delete my account? To delete your account, please contact our support team by email. We will process your request within 72 hours. How do I recover my password? On the login page, click "Forgot password?" and follow the instructions. An email with a password reset link will be sent to the email address used at registration.
Complaints and violations
If you encounter content that violates the platform rules, or you want to report a violation, use the "Report" button next to the content or write to support@imprinta.app. We review all complaints and take action in accordance with the platform rules.
Technical support
When contacting technical support, please provide: • Description of the issue • Steps to reproduce the issue • Device and browser • Screenshots (if available) This will help us resolve the situation faster and offer a solution.